ORDERS AND PURCHASES

Are the products sold on Femme Fashionista original?

The products sold on FemmeFashionista.com are all 100% original, purchased directly from the brands, licensees or official distributors. We personally verify the authenticity and provenance of each product.

Is there a minimum order on Femme Fashionista?

No, there is no minimum order for orders.

What is the retail price shown on the site?

The retail price shown in the FF catalogue (RRP) is the official Italian retail price including VAT, provided by the brand.

How often is the Femme Fashionista catalogue restocked?

The Femme Fashionista catalogue is restocked daily, and new arrivals are immediately made available on the website.

Which countries do you ship to and how much does shipping cost?

The cost of shipments depends on the destination country and the type of courier.

Femme Fashionista ships to 170 countries.

How long will my order take to arrive?

Delivery times depend on the country of delivery and the courier selected. Express courier shipments are delivered within 48 hours of shipment. Other non-express shipments are usually delivered within 2 – 7 working days.

Who pays for the return shipping costs?

The return shipping costs are at the buyer’s expense. Femme Fashionista is responsible for the return only in case of faulty or incorrect products.

How can I make a return request?

You can make a return request within 20 days of receiving the goods by following these instructions:

Send us an email to info@femmefashionista.com and include a copy of the ORDER NUMBER inside the package and the reason/motivation behind the return request. If no number is subsequently found we can NOT guarantee reimbursement for the goods returned.

Then we will get in touch with the steps to take to return the product.

The products must be returned intact and with the original packaging.

What should I do if I receive a faulty or incorrect product?

Should you receive a faulty product or not the product you ordered,  send photos of the product to info@femmefashionista.com .   We will send you instructions on how to proceed within the next business day following your request.

When can I make a return request?

You can make a return request for one or more products within 20 days of receiving the goods.